Refund & Withdrawal

If you are a consumer (a natural person acting outside the scope of a trade, business, or profession), you have the right to withdraw from the contract within 14 days of conclusion, without providing reasons, under Art. 52 of Italian Legislative Decree 206/2005.

**Exception:** The right of withdrawal does not apply to service contracts after the service has been fully performed, if performance began with the consumer's prior express consent and acknowledgment that the right of withdrawal is lost upon full performance (Art. 59(a)).

This means that if the service has already been performed (e.g. ceramic coating completed), the right of withdrawal is forfeited.

To exercise the right of withdrawal, you must notify us before service performance via:
- Email: info@apexdetailingstudio.com
- Phone: +39 378 510 3542

You may use the standard withdrawal form provided in the pre-contractual information or send any clear written statement.

In the event of valid withdrawal before service performance, we will refund all payments received within 14 days of receiving the withdrawal notice, using the same payment method as the original transaction, unless otherwise agreed.

[[CLIENT: specify any partial refund policies in the event of partially performed service.]]

The right of withdrawal under the Consumer Code applies to consumers only. For clients acting within the scope of their professional or business activity, withdrawal and refund conditions are those established in the specific contract or quote.

For any complaints, contact us at info@apexdetailingstudio.com or +39 378 510 3542. We will respond within [[CLIENT: specify complaint response times]].

Alternatively, EU-resident consumers can access the European Commission's ODR (Online Dispute Resolution) platform at: https://ec.europa.eu/consumers/odr/